Trade terms & conditions

1. Trade customers only

We sell to businesses for resale or business use, and to nobody else. Nothing on this site is an offer to consumers. By applying for an account, and again each time you place an order, you confirm that you are buying in the course of a business and not as a consumer, so the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to our sales. We may ask for evidence that you trade, and may decline or close an account without giving a reason.

2. Orders

An order placed on the site is a request to buy. Placing it is your agreement to purchase the goods on it at the prices shown: it is not a provisional enquiry, and we pick and hold stock against it. No contract exists until we confirm the order and issue an invoice. Stock shown on the site is indicative and is confirmed at that point; if a line is unavailable we will tell you and remove it or offer an alternative.

3. Prices and VAT

Prices are in pounds sterling and exclude VAT, which is added at the standard rate on the invoice. Prices may change without notice, but the price on a confirmed invoice is the price you pay.

4. Payment

Payment is by bank transfer to the account on the invoice, in full, before dispatch, unless we have agreed credit terms with you in writing. Goods remain our property until paid for in full.

We may suspend or close an account that repeatedly places orders it does not pay for, and may require payment in advance of any further order.

5. Delivery

Delivery is to the UK address on your account. Delivery charges are as stated on the delivery page at the time of the order. Risk passes to you on delivery to that address. Delivery dates are estimates.

6. Damage, shortage and errors

You must inspect goods on receipt and notify us within 3 days of any damage, shortage or error, with photographs where relevant. We will credit or refund at our option. We do not accept returns, and because every sale is to a business there is no cancellation period.

7. Genuine goods and brands

We supply genuine products in the manufacturer's retail packaging. We are an independent wholesaler and are not an authorised distributor of, or affiliated with, any brand. You are responsible for complying with any platform, brand or legal rules that apply to where and how you resell.

8. Your account

Keep your login details confidential. You are responsible for orders placed through your account. Tell us at once if you believe it has been used without your authority.

9. Liability

Our liability for any order is limited to the price paid for it. We are not liable for loss of profit or indirect loss. Nothing in these terms limits liability that cannot be limited by law.

10. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Sterling Trading Group Ltd, company no. 15760787, VAT GB509588747. Unit 18 Brook Industrial Estate, Bullsbrook Road, Hayes UB4 0JZ.