Trade
Your first wholesale order, start to finish
What a first order with us actually looks like: the minimum is £100 in goods ex VAT, not a pallet, and the whole of it - applying, pricing, paying, dispatch - takes about three working days from a standing start.
- Apply. Two minutes, no documents: the form asks your trading name, a contact and where you sell. A company or VAT number helps; a sole trader is welcome. We check that the business resells, which is the only condition.
- Approval, usually within two working days. You get an email, and from then on every line on the site shows your trade price beside its list price.
- Build the order. Any mix of lines and any quantity per line, up to £100 in goods ex VAT across the order. At the typical line on our list that is around 4 units; the cheapest lines are £3.36 and the dearest run to £639, so the shape of a first order is yours to choose.
- We confirm what we can supply. Stock moves between channels, so we check every line against the shelf, take off anything we cannot fill, and send a proforma invoice with the delivery charge on it - £5.99 per 2kg box, or the exact figure for a larger order.
- Pay by bank transfer. There is no card payment and nothing is taken when you order. Once it is paid it is dispatched, tracked, and with you in two to three working days — typically three to four working days from the order itself.
What a first order usually turns on
Is there a minimum order?
£100 in goods excluding VAT, across the order rather than per line. At the typical line on our list that is about 4 units. Most wholesalers in this trade ask for £500 to £3,000 on a first order.
How long does approval take?
Usually within two working days of applying, and the application itself takes about two minutes - your trading name, a contact and where you sell. Trade prices appear on every line as soon as the account is approved.
Do you have a no-minimum-order option?
No, and nobody honest in this trade does for long: there is a £100 minimum in goods excluding VAT. It is low for the trade - most wholesalers here ask for £500 to £3,000 on a first order - and it is across the order rather than per line, so a few units each of several lines reaches it. If you want a single unit of one line, a wholesale account is the wrong shape for that and we would rather say so.
Do I have to order the same lines every time?
No. There is no range commitment, no monthly spend and no case quantity: any mix of lines, any quantity per line, as often or as rarely as you like, as long as the order reaches the minimum.
What happens if a line is not in stock?
We check every line against the shelf before we invoice, take off what we cannot fill and tell you, rather than part-shipping and crediting afterwards. Stock moves between channels during the day, which is why the order is confirmed and not just accepted.
How do I pay, and when is it dispatched?
By bank transfer against a proforma invoice; there is no card payment on the site and nothing is taken when you order. Once it is paid it is dispatched on a tracked service and arrives two to three working days after it leaves.
Can I order a line you do not list?
Often, yes. Put the barcode on the wish list and we will quote off our suppliers' current lists. Lines bought in to order are priced per order, and their minimum quantity depends on the supplier.