Delivery
Delivery & returns
UK delivery £5.99 per 2kg box — a larger order's exact delivery cost is confirmed once you have placed it, before you pay — and a £100 minimum order ex VAT.
Minimum order
Orders start at £100 excluding VAT in goods. Most wholesalers in this trade ask for £500 to £3,000 on a first order; this is a box, not a pallet.
UK delivery
- £5.99 per 2kg box. One box takes up to 2kg — roughly a dozen bottles, boxed — and the charge goes on the invoice with its VAT.
- Larger orders are quoted exactly. Anything over one 2kg box — more parcels, or a pallet — is priced for your order once you have placed it. The exact figure is on the proforma invoice before you pay anything, and you can change the order if you would rather.
- Typically three to four working days from your order — the invoice, your payment, dispatch and tracked delivery, end to end.
- Tracked delivery, normally two to three working days. Larger orders go by courier or on a pallet, and we will agree the day with you.
- The tracking number is on your account page once the parcel has gone.
Outside the UK
We ship worldwide. The minimum order is £1,000 in goods excluding VAT, rather than the £100 that applies here.
- Shipping is quoted per order, at cost for the destination. Tell us where it is going and roughly what you want, and we will come back with the carriage before you commit to anything.
- Import duty, taxes and customs charges are yours. They are set by the country you are importing into rather than by us, and they are not in what we quote.
- Allow a week or more from dispatch. How much more depends on the destination and on how long customs take, which is the part nobody can promise.
- VAT on an export depends on where it is going; the treatment is confirmed on your invoice.
Damaged or missing items
Check your delivery on arrival and tell us within 3 days of receipt if anything is damaged, missing or not what you ordered. We will credit it — a photo of the damage helps us claim from the carrier.
Returns of unwanted stock
Because these are trade sales, we do not accept returns. Please order what you need; the minimum is only £100 ex VAT, so a small first order to test a line is always fine.
VAT
Prices on the site exclude VAT. VAT at the standard rate is added on the invoice, which shows our VAT number for your records.