FAQ
Trade account & ordering questions
The questions we are asked most. Anything else, email sales@sterlingtradinggroup.com.
Who can open a trade account?
Any UK business that resells: independent shops, pharmacies, salons and barbers, market traders, gift shops and online sellers. We ask for your trading name, a contact and where you sell; a company or VAT number helps but a sole trader is welcome.
Is there a minimum order?
No. Order one line or a hundred. UK delivery is free on orders over £100 excluding VAT and £4.95 below that, or collect from our warehouse in Hayes for nothing.
Are the products genuine?
Yes. Every line is the brand's own product in its retail packaging, bought from UK distributors and batch-coded. We do not sell testers, decoded stock or anything we cannot trace.
Why can't I see prices?
Trade prices are shown to approved trade accounts only. Apply in two minutes; we review applications within one working day, and once approved every price on the site appears when you log in.
How do I pay?
Once you confirm an order we check stock and send an invoice. Payment is by bank transfer before dispatch. There is no card payment on the site and no payment is taken when you order.
How quickly will my order arrive?
Orders confirmed and paid by early afternoon are usually dispatched the same working day on a tracked service, and arrive in two to three working days. Larger orders go by courier or pallet.
Can I collect?
Yes, from Unit 18 Brook Industrial Estate, Hayes UB4 0JZ, by arrangement once your order is confirmed.
Do you ship outside the UK?
Not at the moment. If you are outside the UK, email us and we will tell you if that changes.
What if something arrives damaged?
Tell us within 14 days and we will replace it or credit it. Because these are trade sales we cannot take back stock that has not sold.
Are prices shown with VAT?
Trade prices are shown excluding VAT; VAT at the standard rate is added on the invoice. Our VAT number is on every invoice.